ABOUT our team

OUR WHY? It’s simple—service is in our DNA. Every member of our team carries a genuine, inner drive to help others, especially when the unthinkable happens. When those calls come in—day or night—from someone who needs support, we don’t ask whether we have to go… we want to go. That desire to show up, to step in, and to make a difference is what fuels us. We built CUSTOM to break the mold and challenge everything people have come to expect from a typical restoration company. Our mission is rooted in full transparency, ethical pricing, and a proactive commitment to truly serving our community. We believe in treating our employees with integrity—offering fair wages, clear career pathways, and a workplace built on respect. An d above all, we approach every residential and commercial client with empathy, compassion, and the highest level of care.

Genuinely compassionate people delivering extraordinary work in an industry that needs it now more than ever.

We believe in delivering restoration services that bring comfort, safety, and stability back to your life when it matters most. With a passion for innovation and meticulous attention to detail, our team works tirelessly to restore what’s been damaged and protect what matters to you. Whether responding to water, fire, mold, or storm emergencies, we are committed to providing exceptional care, dependable craftsmanship, and unwavering excellence in every step of the restoration process.
Years

24

Years of team experience!
Jobs we have completed

2800

Customers in multiple states who have trusted us.
Counties in MD, PA, DE and VA

20+

Counties in MD, PA, DE, and VA where we have made an impact!
Commitment

100%

Commitment to answer, show up and deliver with speed and accuracy, each and every time someone reaches out.

Partners we Recommend

Check out our amazing partners

About our brand

Steel Blue: used to create harmonious, calm and modern brand. Black: used to emulate rebellion and edginess and can signify non-conformity especially when used in a bold graphic style. Peregrine falcons are used in logos to represent qualities like speed, agility, determination, and precision. Shaped into the letter C with 4 Steel Blue feathers to represent the 4 founding partners of Custom. Our name represents our why, and why we started this brand to begin with! Our very own Keegan brought the idea to the table. CUSTOM-ERS or Custom Emergency Restoration Services, was named for the CUSTOMERS. A company created for our CUSTOMERS, built around the CUSTOMERS, and always dedicated to putting the CUSTOMERS first!